ServiceNow Brazil Release Highlights
Brazil reached Early Availability on September 24, 2026, and general availability is expected in November. We have spent the past few weeks reading th…
ServiceNow is winning the CRM race. The reasons are architectural.
For most of the last twenty years, “which CRM” was not really a question. You bought Salesforce, you hired a Salesforce team, and you spent the next d…
Josh Brostoff Joins MadeLogic as Co-Founder
Former GlideFast leaders reunite to build an architect-led ServiceNow partner with customer relationships at its core
Now Assist and Agentic AI in ServiceNow: The Implementation Sequence That Actually Holds Up
Most Now Assist programs we get called into aren't failing because the models are bad. They're failing because the sequence was wrong. Somebody bought…
ServiceNow CSM Best Practices: Lessons from 100+ Implementations
Each project has brought its own unique challenges, but some lessons have consistently stood out. Like any product that's relatively new to the market…
Securing Customer Data in ServiceNow CSM: Access Control, Authentication, and Encryption Best Practices
When exposing data externally to customers, the risk of security breaches and data leakage increases, especially on a platform that houses both intern…
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