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# Resources

Announcements and thought leadership from the MadeLogic team.

[All](https://www.madelogic.com/madelogic-blog) [Announcements](https://www.madelogic.com/madelogic-blog/tag/announcements) [Thought Leadership](https://www.madelogic.com/madelogic-blog/tag/thought-leadership)

### [Thought Leadership ServiceNow is winning the CRM race. The reasons are architectural. For most of the last twenty years, “which CRM” was not really a question. You bought Salesforce, you hired a Salesforce team, and you spent the next d… September 23, 2026 · MadeLogic](https://www.madelogic.com/madelogic-blog/servicenow-is-winning-the-crm-race-the-reasons-are-architectural)

### [Announcements Josh Brostoff Joins MadeLogic as Co-Founder Former GlideFast leaders reunite to build an architect-led ServiceNow partner with customer relationships at its core September 18, 2026 · MadeLogic](https://www.madelogic.com/madelogic-blog/josh-brostoff-joins-madelogic-as-co-founder)

### [Thought Leadership Now Assist and Agentic AI in ServiceNow: The Implementation Sequence That Actually Holds Up Most Now Assist programs we get called into aren't failing because the models are bad. They're failing because the sequence was wrong. Somebody bought… September 10, 2026 · MadeLogic](https://www.madelogic.com/madelogic-blog/now-assist-and-agentic-ai-in-servicenow-the-implementation-sequence-that-actually-holds-up)

### [Thought Leadership ServiceNow CSM Best Practices: Lessons from 100+ Implementations Each project has brought its own unique challenges, but some lessons have consistently stood out. Like any product that's relatively new to the market… August 18, 2026 · MadeLogic](https://www.madelogic.com/madelogic-blog/servicenow-csm-best-practices-lessons-from-20-implementations)

### [Thought Leadership Securing Customer Data in ServiceNow CSM: Access Control, Authentication, and Encryption Best Practices When exposing data externally to customers, the risk of security breaches and data leakage increases, especially on a platform that houses both intern… July 15, 2026 · MadeLogic](https://www.madelogic.com/madelogic-blog/securing-customer-data-in-servicenow-csm-access-control-authentication-and-encryption-best-practices)

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