Make work easier for employees
Employees should not need to understand organizational structures, systems, or internal processes to get help. They should be able to ask for what they need, find the right information, complete common tasks, and understand what happens next.
ServiceNow Employee Workflows can bring services across HR, IT, workplace, legal, finance, and other functions into a more connected employee experience.
MadeLogic helps organizations design those experiences while simplifying the workflows behind them.
One experience across enterprise services
In many organizations, employee services have evolved independently. HR has one portal. IT has another. Facilities uses email. Legal uses forms. Finance has its own process.
Employees are left to determine where to go.
ServiceNow creates an opportunity to rethink that model. We help organizations establish common service patterns and bring services together through intuitive digital experiences and connected workflows.
What we help you solve
HR Service Delivery
Transform the way employees interact with HR.
We design and implement HR case management, lifecycle events, services, knowledge, employee relations workflows, document management, automation, and reporting.
Employee Center
Create a unified digital front door for enterprise services.
We design Employee Center experiences that bring relevant services, content, tasks, and support into one place, with a strong focus on usability and navigation.
Employee Journeys
Coordinate the events that involve multiple teams and systems.
We orchestrate onboarding, offboarding, transfers, promotions, leave, and relocation so work happens consistently and employees see clearly what happens next.
Workplace Service Delivery
Create more connected workplace experiences.
We improve space reservations, workplace requests, facilities services, visitor management, workplace case management, and space and occupancy workflows across every location.
Enterprise Service Management
Extend service management well beyond IT and HR.
We identify, design, and implement workflows across enterprise functions such as finance and legal, while maintaining consistent standards and experiences for every service team.
Knowledge and Content
Self-service only works when employees can find useful information.
We improve knowledge structure, governance, ownership, search, and content experiences so employees can resolve more of their own needs independently.
Automation and AI
Remove repetitive administrative work from employee services.
We apply automation and AI to request classification, case summarization, knowledge recommendations, automated fulfillment, intelligent routing, and content generation.
Our approach
We begin with the employee experience.
We look at what employees are trying to accomplish, what they encounter today, and where friction exists. From there, we design the processes, technology, and operating model needed to support a simpler experience.
Our principles are straightforward:
Make services easy to find.
Make requests easy to complete.
Reduce unnecessary handoffs.
Automate repetitive work.
Give employees visibility.
Create processes service teams can sustain.
The outcomes we focus on
Employee Workflow programs can help organizations:
- Improve employee experience
- Increase self-service adoption
- Reduce HR and service-team administrative effort
- Improve request resolution times
- Standardize enterprise service delivery
- Improve onboarding and lifecycle experiences
- Reduce manual coordination between teams
- Improve knowledge utilization
- Increase workflow transparency
- Create a consistent digital employee experience
Make enterprise services feel connected
Your organization may have many service teams. Your employees should not have to experience them as separate systems.